Refund Policy

1. Credit Packs: the 14-Day Refund Window

You may request a refund of credits you have not consumed within 14 days of the purchase that added them. We refund at the per-credit price you actually paid for that purchase, including any bonus credits it included.

The refundable amount is the credits from that purchase that you still have available — that is, the lesser of your current balance and the number of credits the purchase added. Refunds are issued to the original payment method through Stripe and normally appear within 5 to 10 business days, depending on your bank. When a refund is issued, the corresponding credits are removed from your balance.

To request one, email support@ficanaz.com from the address registered to your account, within the 14 days.

2. Credits Already Consumed Are Not Refundable

Credits you have already spent are not refundable. The reason is direct: when you run an action that uses artificial intelligence, we pay our AI provider for the computing it consumes at that moment. That cost is incurred and cannot be recovered, whether or not you found the result useful.

Accordingly, we do not refund:

• Credits consumed by any completed action
• Dissatisfaction with AI-generated results, recommendations, analyses or proposals — these are probabilistic outputs that must be verified independently, as stated in our Terms
• Changes to your MercadoLibre account that you confirmed, or their consequences
• Credits consumed before you requested the refund, even if the request falls within the 14 days
• Accounts suspended or terminated for violating our Terms of Service

If an action fails because of a fault on our side and still debits credits, that is not a consumed credit — write to us and we will restore it. See Section 5.

3. Free and Promotional Credits

Welcome credits, referral credits, the monthly credits included in the Pro plan and any other credits granted at no charge have no cash value and are never refundable, because no money was paid for them as such. Only credits you purchased in a pack are eligible under Section 1.

4. Pro Plan

• Trial. The first 14 days of the Pro plan are free and require no payment method; on new accounts, the trial starts by itself when the email is confirmed. If you do not add one, the subscription ends by itself at the end of the trial and nothing is charged. There is nothing to refund.
• Cancelling. You can cancel at any time from Credits → Pro plan → Manage subscription. You keep Pro access until the end of the period you already paid for and you are not charged again. We do not prorate or refund the remaining days of a period you cancel in.
• Unwanted renewal. If a monthly charge went through and you did not use Ficanaz Link or the 300 monthly credits during that period, write to support@ficanaz.com within 14 days of the charge and we will refund it in full and cancel the subscription. If part of the monthly credits were used, we refund the charge minus the value of the credits consumed, at the pack price.
• Credits granted by a refunded charge. When a Pro charge is refunded or disputed, we may remove the 300 credits that charge granted. If you had already spent them, your balance can go negative until you add credits.
• Price changes. We give at least 30 days' notice before changing the Pro price, so you can cancel before it applies. A renewal at the new price after that notice is not refundable on that basis.

5. Charging Errors and Service Failures

Outside the windows above, we still correct our own mistakes:

• Duplicate charges: if you are charged more than once for the same purchase or period due to a technical error, we refund the duplicate in full within 5 business days.
• Billing errors: if a charge was applied in the wrong amount, we correct it and refund the difference.
• Credits debited without a result: if an action debits credits and fails through a fault of the Service, we restore those credits to your balance.
• Pro features unavailable: if Ficanaz Link is unavailable through a fault of the Service for more than 72 consecutive hours within a paid period, you may request a refund of that period.
• Extended outage: if the Service is unavailable for more than 72 consecutive hours, you may request a refund of your unconsumed purchased credits regardless of when you bought them.

Unavailability caused by MercadoLibre (its API, its outages or its decision to restrict access) is outside our control and is not covered by this Section, although we will tell you what is happening.

6. Credits Do Not Expire

Purchased credits do not expire. They are not reset monthly or annually and they do not lapse through inactivity or when you cancel the Pro plan. They remain in your account until you consume them or your account is closed.

7. Deleting Your Account

Deleting your account is permanent and erases your credit balance along with the rest of your data. Any credits remaining at that moment — purchased or granted — are forfeited and cannot be restored afterwards. If you are on the Pro plan, the Service asks you to cancel it before deleting the account, so that no further charges occur.

If you purchased credits you have not consumed, request the refund under Section 1 before deleting your account. Once the account is deleted we can no longer verify your balance.

8. If the Service Shuts Down

If we discontinue the Service, we will give at least 30 days' notice by email to the address registered to your account, stop all Pro renewals, and refund the purchased credits you have not consumed, at the per-credit price you paid, regardless of when you bought them.

9. Chargebacks

If you initiate a chargeback or payment dispute with your bank or card issuer instead of contacting us first, we reserve the right to suspend your account and to remove the credits corresponding to the disputed payment while the dispute is resolved. Please write to support@ficanaz.com before starting a chargeback — if your request falls under this policy, resolving it directly is faster for both of us.

10. Currency and Taxes

All transactions are processed in US dollars (USD). Exchange-rate differences, bank fees and any taxes related to the purchase are the responsibility of the customer, and a refund returns the USD amount we charged, not the amount your bank converted or any tax or fee a third party added.

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page and apply to purchases and renewals made after they take effect; a purchase is always governed by the policy in force when it was made.

12. Contact Us

For billing questions or to request a refund, contact us at:

Ficanaz LLC
30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: support@ficanaz.com
Website: https://ficanaz.com