Refund Policy

1. The 14-Day Refund Window

You may request a refund of credits you have not consumed within 14 days of the purchase that added them. We refund at the per-credit price you actually paid for that purchase, including any bonus credits it included.

The refundable amount is the credits from that purchase that you still have available — that is, the lesser of your current balance and the number of credits the purchase added. Refunds are issued to the original payment method through Stripe and normally appear within 5 to 10 business days, depending on your bank.

To request one, email support@ficanaz.com from the address registered to your account, within the 14 days.

2. Credits Already Consumed Are Not Refundable

Credits you have already spent are not refundable. The reason is direct: when you run an action that uses artificial intelligence, we pay our AI provider for the computing it consumes at that moment. That cost is incurred and cannot be recovered, whether or not you found the result useful.

Accordingly, we do not refund:

• Credits consumed by any completed action
• Dissatisfaction with AI-generated results, recommendations, or analyses — these are probabilistic outputs and must be verified independently, as stated in our Terms
• Credits consumed before you requested the refund, even if the request falls within the 14 days
• Accounts suspended or terminated for violating our Terms of Service

If an action fails because of a fault on our side and still debits credits, that is not a consumed credit — write to us and we will restore it. See Section 4.

3. Free and Promotional Credits

Welcome credits, referral credits, and any other credits granted at no charge have no cash value and are never refundable, because no money was paid for them. Only credits you purchased are eligible under Section 1.

4. Charging Errors and Service Failures

Outside the 14-day window, we still correct our own mistakes:

• Duplicate charges: if you are charged more than once for the same purchase due to a technical error, we refund the duplicate in full within 5 business days.
• Billing errors: if a charge was applied in the wrong amount, we correct it and refund the difference.
• Credits debited without a result: if an action debits credits and fails through a fault of the Service, we restore those credits to your balance.
• Extended outage: if the Service is unavailable for more than 72 consecutive hours, you may request a refund of your unconsumed purchased credits regardless of when you bought them.

5. Credits Do Not Expire

Purchased credits do not expire. They are not reset monthly or annually and they do not lapse through inactivity. They remain in your account until you consume them or your account is closed.

6. Deleting Your Account

Deleting your account is permanent and erases your credit balance along with the rest of your data. Any credits remaining at that moment — purchased or granted — are forfeited and cannot be restored afterwards.

If you purchased credits you have not consumed, request the refund under Section 1 before deleting your account. Once the account is deleted we can no longer verify your balance.

7. If the Service Shuts Down

If we discontinue the Service, we will give notice by email to the address registered to your account and refund the purchased credits you have not consumed, at the per-credit price you paid, regardless of when you bought them.

8. Chargebacks

If you initiate a chargeback or payment dispute with your bank or card issuer instead of contacting us first, we reserve the right to suspend your account and to remove credits corresponding to the disputed payment while the dispute is resolved. Please write to support@ficanaz.com before starting a chargeback — if your request falls under this policy, resolving it directly is faster for both of us.

9. Currency

All transactions are processed in US dollars (USD). Exchange-rate differences and bank fees related to currency conversion are the responsibility of the customer, and a refund returns the USD amount charged, not the amount your bank converted.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page and apply to purchases made after they take effect; a purchase is always governed by the policy in force when it was made.

11. Contact Us

For billing questions or to request a refund, contact us at:

Ficanaz LLC
Email: support@ficanaz.com
Website: https://ficanaz.com